Equity Bank self service portal   

Terms and Conditions

Website Terms & Conditions



The user agrees to indemnify, defend, and hold Equity Bank Limited and/or its employees harmless from any liability, loss, claim and expense, including attorney's fees related to a user's violation of these terms of use or the use of the services and information provided at this site.

The following terms and conditions govern the use of this Website.

Website Content and Material

The information and materials contained in this Website, including but not limited to these Terms and Conditions and any product information, are subject to change without notice. Users are deemed to be apprised of and bound by any such changes. Your eligibility for particular products and services is subject to final determination and acceptance by us.

Website Access

Equity Bank Limited grants you only a limited, non-exclusive, revocable right to access and make personal use of this website for informational purposes only. Subject to your customer agreements, Equity Bank Limited reserves the right to deny you access at any time, to change any and all parts of the website, and to remove or replace this website, without notice to you. You must not modify, copy, reuse, distribute, display, download, or perform any part of this website except as necessary for you to view this website in the course of your business with us. You must not use any framing, data mining, robots, linking, or similar devices in any way with respect to this website without our consent. Your unauthorized use of this website or our trademarks, copyrights, or other proprietary rights, including any commercial use, automatically terminates your license to use this website, without any requirement for notice and whether or not we take any action against you. You agree that you not use this website for any purpose that is unlawful, or prohibited by these Website Usage Terms. You also agree you will not use the this website in any manner that could damage, disable or impair the website or interfere with any other party's use or enjoyment of the website.

Access to Secured Areas

Access to and use of password protected and/or secure areas of this Website is restricted to authorized users only. Unauthorized persons attempting to access these areas of the Website may be subject to prosecution. Unauthorized use of, misuse of passwords, or misuse of any information posted on this site is strictly prohibited.


All information submitted to Equity Bank Limited via this site shall be deemed and remain the property of Equity Bank Limited and Equity Bank Limited shall be free to use, for any purpose, any idea, concepts, know-how or techniques contained in information a visitor to this site provides to Equity Bank Limited through this site. On initiating a contact through this website, you agree to being contacted by the bank or any other entities with whom the bank has entered into an arrangement.

Confidentiality of Information

We have taken reasonable steps to ensure the confidentiality of information taken at this Website and transmitted via the Internet. However, unexpected changes in technology may be used by unauthorized third parties to intercept confidential information and we cannot be responsible should confidential information be intercepted and subsequently used by an unintended recipient.


This site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation.

Additional Terms

Certain sections or pages on this site may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern for those sections or pages.


Clicking on certain links within this Website or certain other Websites that are linked to this Website may take you to other Websites, or may display information on your computer screen from other Websites, which may not maintained by Equity Bank Limited. Such Websites may contain terms and conditions, privacy provisions, confidentiality provisions, or other provisions that differ from the terms and conditions applicable to this Website. Links to other Internet services and Websites are provided solely for the convenience of users. A link to any service or Website is not an endorsement of any kind of the service or Website, its content, or its sponsoring organization. Equity Bank Limited and/or its employees assume no responsibility or liability whatsoever for the content, accuracy, reliability or opinions expressed in a website, to which this site is linked (a "linked site") and such linked sites are not monitored, investigated, or checked for accuracy or completeness by Equity Bank Limited . It is the responsibility of the user to evaluate the accuracy, reliability, timeliness and completeness of any information available on a linked site. All products, services and content obtained from a linked site are provided "as is" without warranty of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, or accuracy.

Limited Liability

Neither Equity Bank Limited, its officer, its directors, its employees nor any other party involved in the creation, production or delivery of the information at this site, nor the officers, directors, employees or representatives of any of the foregoing, are liable in any way for any indirect, special, punitive, consequential, or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with this site or the use of this site or a linked site or with the delay or inability to use this site or a linked site, whether or not Equity Bank Limited is made aware of the possibility of such damages. This limitation includes, but is not limited to, the transmission of any viruses, data or harmful code that may affect a user's equipment, any incompatibility between this site's files and the user's browser or other site accessing program or any failure of any electronic or telephone equipment, communication or connection lines, unauthorized access, theft, operator errors, or any Force Majeure. Equity Bank Limited does not guarantee continuous, uninterrupted or secure access to this site or a linked site. The content, accuracy, opinions expressed, and other links provided by the linked sites are not necessarily investigated, verified, monitored or endorsed by Equity Bank Limited. The information, software, products and description of services published on the site or a linked site may include inaccuracies or typographical errors, and Equity Bank Limited or its employees specifically disclaim any liability for such inaccuracies or errors.

No Warranties

All products, services and content on this site are provided "as is" without warranty of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, or accuracy. Neither Equity Bank Limited nor its employees endorses and none are responsible for the accuracy or reliability of any information on this site. It is the responsibility of the user to evaluate the accuracy, reliability, timeliness and completeness of any information available on this site. Equity Bank Limited specifically disclaims any duty to update the information on the site.

Waiver and Severability

Any waiver of any provision contained in these Terms and Conditions shall not be deemed to be a waiver of any other right, term or provision of these Terms and Conditions. If any provision in these Terms and Conditions shall be or become wholly or partially invalid, illegal or unenforceable, such provision shall be enforced to the extent it is legal and valid and the validity, legality and enforceability of the remaining provisions shall in no way be affected or impaired thereby.

Governing Law

All Website activity or use and these Terms and Conditions are governed by the laws of the Kenya, without regard to conflict of law principles.

Copyright and Other Intellectual Property

Equity Bank Limited maintains this Website and is the owner or the authorized user of all text, images, graphics, photos, animation, music, sounds and other materials contained within this Website. The materials contained within these Websites, including, without limitation, any copyrights, trademarks, service marks, and all other proprietary materials, are protected by the Kenyan and international copyright laws and treaty provisions, trademarks laws, and other proprietary rights laws. Equity Bank Limited also own(s) a copyright in the selection, coordination and arrangement of the material contained within this Website. The materials, information, content and services available from or through this Website is provided by Equity Bank Limited only for lawful uses by customers, Equity Bank Limited’s employees and members of the general public. Any part of the materials, information or contents may not be copied, republished, incorporated into another Website or reproduced (whether by linking, framing, or any other method), transmitted, distributed, uploaded, posted, transferred, used to create a derivative work or exploited in any other way without the express written consent of Equity Bank Limited.


Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is owned by Equity Bank Limited unless otherwise indicated.


Privacy Policy


In the course of using this website or availing the products and services vide the online application forms and questionnaires, Equity Bank Limited and its Affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.

Equity Bank is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Commitment or in terms of the agreements, if any, with the Customers.

Equity Bank endeavours to safeguard and ensure the security of the information provided by the Customer. Equity Bank uses 128-bit encryption, for the transmission of the information, which is currently the permitted level of encryption in Kenya. When the information provided by the Customers is not transmitted through this encryption, the Customers' system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the Customers' information.

The Customer would be required to cooperate with Equity Bank in order to ensure the security of the information, and it is recommended that the Customers necessarily choose their passwords carefully such that no un-authorized access is made by a third party. To make the password complex and difficult for others to guess, the Customers should use combination of alphabets, numbers and special characters (like !, @, #, $ etc.). The Customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it.

Equity Bank undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to:Conform to legal requirements or comply with legal process; Protect and defend Equity Bank's or its Affiliates' rights, interests or  property;

Enforce the terms and conditions of the products or services; or

Act to protect the interests of Equity Bank, its Affiliates, or its members, constituents or of other persons.

The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to Equity Bank or its Affiliates of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle Equity Bank or its Affiliates to terminate the services, without prejudice to any damages, to which the customer may be entitled otherwise.

Equity Bank will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers. Equity Bank may use and share the information provided by the Customers with its Affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services, and notifying or contacting the Customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of Equity Bank and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from Equity Bank only for these purposes.

The Customer authorizes Equity Bank to exchange, share, part with all information related to the details and transaction history of the Customers to its Affiliates / banks / financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold Equity Bank liable for use or disclosure of this information.


Terms & Conditions